WELCOME TO RED CACTUS RESELLING!
You have made a great choice to sign up for one of our reseller plans.
We encourage you to work through our comprehensive knowledge base as well as the tutorials specifically related to your reseller service.
Start by watching our resellers host panel overview for SolidCP clip and reading our onboarding document.
The onboarding document references the below document.
SolidCP – Onboarding (Windows) https://media.redcactus.co.za/reseller/Windows-SCP-Onboard.pdf
Did you opt-in for the Serious Billing System
Please download the billing documentation for assistance or see more info here Serious Billing.
- Step 1. Login to your host panel
- Step 2. Create a hosting plan
- Step 3. Create a new client
- Step 4. Create a hosting space
We trust you will have a pleasant experience, making use of our reseller service and wish you the very best with this new venture!
LOOKING FOR HELP?
These are the various channels for technical support for resellers. Technical support entails the optimal functioning of our web and mail servers to ensure that you have a stable hosting environment.010
This is the preferred method to make contact with Red Cactus as record is kept of all conversations.
Our friendly and experienced support team will advise you accordingly and give you a nudge in the right direction.
Upon submitting your request, you should receive an automated response with a ticket number.
This request will be assigned to the appropriate consultant. We usually respond within the hour (depending on the volume), either with an update or resolution.
You are welcome to call our support line, although you are still required to log a ticket via Email or through an online submission in order for us to assist.
Should you wish for us to offer “white-label” support to your clients, you can either
- Opt-in for support, charged at R1.00 (excl. VAT) per active Email user per month.
An active Email user simply means a mail account that has been created and reflects on the system.
- Third Party Support
Should you wish to offer client support yourself and require our help on an ad-hoc basis, you are welcome to purchase Third Party Support, followed by submitting a Support ticket pertaining to your request.
Please navigate to https://redcactus.co.za/third-party-support for instructions on how to obtain credits and submit a ticket for assistance.
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